Bucanero Cigars Inc, Return Policy Original shipping will be refunded only when one of the following is true: 1. Defective merchandise. 2. Wrong sample pack shipped in error. 3. Sampler pack damaged in transit. Return shipping will be at our expense by UPS Ground. We will issue a "UPS call tag". The sampler pack must be available for UPS pickup at the original U.S. ship to address. Return of Merchandise: Returning merchandise must have been purchased within the last 30 days. You must contact us within this period of time and obtain a RMA# (Return Merchandise Authorization) from Bucanero Trading Company, Inc. You must contact our service department at 1-888-751-3489 and receive a RMA number or email us @ Questions/Contact Us No returns accepted without an RMA#. No returns accepted on the matching sample pack when more than one cigar has been consumed. All remaining cigars must not have been cut or partially consumed and must be in good condition. NOTICE: No returns will be accepted without prior authorization. One you have obtained a RMA#, please follow these simple guidelines to return your cigars: IMPORTANT: Sample packs must be returned in the furnished Enviromental conditioning packs. DO NOT return any cut or partially smoked cigars. If returns are received in less than adequate condition, our Service Department reserves the right to refuse the package and deny credit to your credit card account. All sample packs will be pro-rate based upon the number of cigars consumed ( maxium one cigar consumed). 1 .Please ship the Sampler Pack securely in a shipping box for shipping. Do not use damaged boxes or boxes that have incurred excessive moisture. 2. Enclose your original invoice in this box or a copy of such. 3. Denote the RMA#, on the OUTSIDE of the package and on your enclosed invoice. 4. Call our Service Department at 1-888-751-3489. Monday through Friday 9:00 AM to 4:30 PM EST. We will mail you a PREPAID UPS return label. 5. Place the UPS return label on your shipping box. Give this package to your UPS agent or take it to a UPS drop box or UPS Store and drop it off they will ship it back to us. Our Customer Service Department will notify you when this return has been received and processed by telephone or email. At this point you will be issued a credit to your credit card account based upon the above conditions. We can only accept returns via UPS. Bucanero Cigars, Inc. 2521 Palm Dr. Tampa, Florida 33629 1-888-751-3489 email: customerservice@bucanerocigars.com Hours of operation: Monday through Friday 10AM - 5PM EST. (Closed on Holidays).